HelpDeskPro | IT Support & Managed Services

Professional IT consulting and managed services for businesses and homes in Kitchener-Waterloo. From enterprise infrastructure and cybersecurity to home networks and automation, we solve complex technology challenges with reliable, practical solutions. Specialized experience in healthcare, manufacturing, regulated industries, and facility automation systems.

Get In Touch

📧 [email protected]

📞 548.994.1782

📍 Serving Kitchener-Waterloo & Surrounding Region

Our Team

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Infrastructure & DevOps

Systems Engineering & Automation

Expertise in enterprise infrastructure, Linux and Windows server management, hybrid cloud, and automation workflows. Skilled in RHEL, Ansible, and DevOps practices supporting large-scale, secure, and reliable environments.

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Security & Compliance

Cybersecurity & Risk Management

Security+ certified professionals specializing in cybersecurity, compliance frameworks, risk assessment, and regulatory compliance for high-security and regulated industries.

Core Technologies

RHEL / Linux Windows Server Active Directory Microsoft 365 Azure / Cloud Security+ DevOps / CI/CD BACnet / HVAC Reliable Controls GrowersIQ Cropsify Ansible / IaC Docker Compliance Backup & DR

🏢 Enterprise IT Services

Managed IT Support & Infrastructure
24/7 monitoring, Linux and Windows system administration, patch management, backup and disaster recovery, vendor management, and proactive maintenance for multi-site operations.

Cloud Solutions & Migration
Azure and Microsoft 365 deployment, Active Directory integration, hybrid cloud architecture, on-premise to cloud transition, and identity management for growing businesses.

Cybersecurity & Compliance
Security assessments, vulnerability management, compliance frameworks (SOC 2, ISO 27001), Security+ certified consulting, incident response planning, and regulatory compliance support.

DevOps & Automation
CI/CD pipeline implementation, Infrastructure as Code (Ansible, Terraform), configuration management, container orchestration, and automated deployment workflows.

🏠 Residential & Small Business

Home Network & Wi-Fi Solutions
Professional mesh Wi-Fi deployment (Wi-Fi 6/6E), network optimization, wired infrastructure, VLAN segmentation, and complete home network design for reliable connectivity.

Network Security & Privacy
AdGuard Home DNS filtering, firewall configuration, malware protection, parental controls, IoT device isolation, and privacy-focused security for your home.

Security Cameras & Smart Home
IP camera installation, NVR configuration, remote viewing setup, Home Assistant deployment, smart home automation, and local control systems.

🏭 Industry Specializations

Regulated Industries & Compliance
Experience with Health Canada requirements, government compliance frameworks, SOC 2 audits, secure data retention, audit trail management, and regulatory reporting systems.

Facility Automation & Environmental Controls
HVAC integration, BACnet protocol implementation, Reliable Controls systems, environmental monitoring, automated climate control, and sensor network design for controlled environments.

Cultivation & Production Management
Experience with GrowersIQ, Cropsify, seed-to-sale tracking systems, batch management software, custom API integrations, and specialized production facility infrastructure.